Welcome to our Delivery Policy page. Here you will find all the information regarding the shipping and delivery of your purchases from our store.
Depending on your location we either use Royal Mail with proof of delivery or Yodel tracked. We offer various shipping options to meet your needs:
Shipping costs are calculated based on the weight of your order and the selected shipping method. You will be provided with the exact shipping cost during checkout.
All orders are processed the same working day before 3PM Mon-Fri and are shipped the same day. Any orders made after 3PM or placed on the weekend get shipped out the next working day.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can track your order on the carrier's website.
We offer international shipping to the following countries:
International shipping is charged at a flat rate of £10. We offer Free International delivery on orders over £75. Delivery times may vary depending on your location and local postal services.
Before placing an international order, we strongly recommend that you check your local laws and regulations regarding the import of nicotine products. By ordering, you acknowledge that it is your responsibility to ensure compliance with your country’s import laws.
You may also be responsible for any import duties, taxes, or handling fees applied by your country’s customs authority. These charges are not included in your order total and are payable by the recipient.
If your order is delayed, returned, or seized by customs due to import restrictions, we unfortunately cannot guarantee a refund. While we will always do our best to support you, we are not liable for international shipments that are refused or confiscated.
If you have any questions about our delivery policy, please contact our customer service team at info@snusbox.co.uk.