Refund Policy

This page outlines our policy on returns, refunds, and replacements for orders placed with SnusBox.

No Returns on Unwanted Products

Due to the nature of our products, we are unable to accept returns for unwanted or change-of-mind purchases. All sales are considered final. Please review your order carefully before completing your purchase.

No Returns on orders where customer data or delivery address is incorrect

We cannot offer refunds or accept returns for orders placed with incorrect customer or delivery details. Please ensure your information is accurate at checkout. If you make an error, contact us immediately. While we’ll do our best to assist, we cannot guarantee changes once the order is placed.

If you have entered incorrect information, please contact our customer service team as soon as possible. We will do our best to assist you, but we cannot guarantee that we will be able to make changes to your order once it has been placed.

Outlet Products

Products purchased from our Outlet section are final sale and are excluded from all promotions, discounts, and loyalty rewards. These products are sold at a reduced price and may include items approaching or past their best-before date, discontinued stock, or overstocked inventory.

We do not offer returns, exchanges, or refunds on Outlet items unless they are proven to be damaged or incorrect upon delivery. In such cases, please contact our customer service team within 14 days of receiving your order.

Returns and Replacements

Returns will only be considered in the following circumstances:

• You received the wrong item.
• The item you received was damaged.

If you meet either of these conditions, please contact our customer service team within 14 days of receiving your order to arrange a return or replacement.

We may require photo ID to verify your identity prior to issuing a return or replacement.

Consumer Rights in the UK

We honour your rights under UK consumer law. If your item is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with applicable consumer protection legislation.

How to Return an Item

To return an item, please follow these steps:

• Contact our customer service team at info@snusbox.co.uk to initiate the return process.
• Provide your order number and details about the product you are returning.
• Follow the instructions provided by our customer service team to return the item.

Contact Us

If you have any questions about our refund policy, please contact our customer service team at info@snusbox.co.uk.

SnusBox reserves the right to refuse returns or refunds that do not comply with this policy.