Refund Policy

Due to the nature of our products, we are unable to accept returns for unwanted or change-of-mind purchases. All sales are considered final. Please review your order carefully before completing your purchase.

We cannot offer refunds or accept returns for orders placed with incorrect customer or delivery details. Please ensure your information is accurate at checkout. If you make an error, contact us immediately. While we'll do our best to assist, we cannot guarantee changes once the order is placed.

Products purchased from our Outlet section are final sale and are excluded from all promotions, discounts, and loyalty rewards. These products are sold at a reduced price and may include items approaching or past their best-before date, discontinued stock, or overstocked inventory.

We do not offer returns, exchanges, or refunds on Outlet items unless they are proven to be damaged or incorrect upon delivery. In such cases, please contact our customer service team within 14 days of receiving your order.

Returns will only be considered in the following circumstances:

• You received the wrong item
• The item you received was damaged

If you meet either of these conditions, please contact our customer service team within 14 days of receiving your order to arrange a return or replacement.

We may require photo ID to verify your identity prior to issuing a return or replacement.

We honour your rights under UK consumer law. If your item is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with applicable consumer protection legislation.

To return an item, please follow these steps:

1. Contact our customer service team at info@snusbox.co.uk to initiate the return process
2. Provide your order number and details about the product you are returning
3. Follow the instructions provided by our customer service team to return the item