Refund Policy

Welcome to our Refund Policy page. Here you will find all the information regarding the returns and refunds for purchases made from our store.

No Returns on Unwanted Products

Please note that we do not accept returns on unwanted products. All sales are final, and we encourage you to carefully review your order before completing your purchase.

No Returns on orders where customer data or delivery address is incorrect

We also do not accept returns on orders where the customer data or delivery address is incorrect. It is your responsibility to ensure that all information provided during the checkout process is accurate and complete.

If you have entered incorrect information, please contact our customer service team as soon as possible. We will do our best to assist you, but we cannot guarantee that we will be able to make changes to your order once it has been placed.

Returns and Replacements

We will only accept returns or offer replacements under the following conditions:

• You received the wrong item.
• The item you received was damaged.

If you meet either of these conditions, please contact our customer service team within 14 days of receiving your order to arrange a return or replacement.

Please note that we may ask to see a form of id to verify your identity before processing a return or replacement.

Consumer Rights in the UK

We accept returns in line with consumer rights in the UK. If your product is faulty, not as described, or does not do what it's supposed to do, you are entitled to a repair, replacement, or refund.

How to Return an Item

To return an item, please follow these steps:

• Contact our customer service team at info@snusbox.co.uk to initiate the return process.
• Provide your order number and details about the product you are returning.
• Follow the instructions provided by our customer service team to return the item.

Contact Us

If you have any questions about our refund policy, please contact our customer service team at info@snusbox.co.uk.